Privacy Policy

Wave Hill is committed to protecting your privacy. This privacy policy will explain how we use the personal data we collect from you, both online and onsite, when you use our website and its subdomains, social media platforms accessed through your mobile devices as well as downloadable mobile applications, email communications and offline business interactions. A link to this policy is included in the footer information on every page of our website.

How We Collect and Use the Information You Provide
We collect and use personal data in a variety of ways to accomplish our business purposes, better meet your needs, fulfill you orders, facilitate customer service, inform you of our programs and offerings, analyze trends, collect statistics and maintain our records. If you disclose any personal information relating to other people to us in connection with our services, you represent that you have the authority to do so and to permit us to use the information in accordance with this privacy policy.

The types of personal information collected can include:

• Name
• Name of recipient/s of gift memberships (if applicable)
• Names of family members
• Postal address (including billing and shipping addresses)
• Telephone number
• Email address
• Transaction history
• Customer or member number

You directly provide Wave Hill with most of the data we collect. We collect data when you:

• Register online or place an order for any of our events, products or services
• Signup for our mailing lists or voluntarily complete a customer survey onsite, online or via email
• Use or view our website via your browser’s cookies
• Purchase a membership or make a donation

We retain your Personal Information only for as long as is necessary to provide the services and fulfill the transactions you have requested, or for other necessary purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Wave Hill and its online partners will never share, sell, rent or otherwise exploit your personal information in any way different from what is disclosed in this statement, or unless ordered by a court of law.  

When You Register
You may visit Wave Hill and our website without registering or submitting any personal information. However, registration to our site provides access to features such as your order history and address book.

If you choose to register with any of Wave Hill’s services, you will be asked to provide personal information that may include a username and password, your name, email address, postal address, telephone number and your Membership number, if applicable. We store this information, along with your other preferences, so that you need not re-enter it when you return. You may review or change your “Account Details” online at any time.

Email Communication
If you join our email list, we will have a record of your email address and all other information you choose to provide. We may send you emails from time to time about our programs as well as any specific issues or publications you have subscribed to. You will have the opportunity to unsubscribe from our mailing list at any time. Please note that if you opt out of receiving promotional emails from us, we may still send you important administrative messages, from which you cannot opt out.

Membership
If you obtain or renew a Wave Hill membership, your information will be used to fulfill the financial transaction you have initiated, and your information will be added to our membership database for maintenance and communications to you regarding your membership and Wave Hill programs and events.

Purchases
If you make a purchase at Wave Hill or our website, your information will be used to fulfill the financial transaction you have initiated, and your information will be added to our database for maintenance and communications about Wave Hill.

Donation
If you make a donation to Wave Hill, your information will be used to fulfill the financial transaction, and your information may be added to our mailing lists for future communications.

Marketing
Wave Hill would like to send you information about products and services that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Wave Hill from contacting you for marketing purposes by unsubscribing from marketing emails or contacting Wave Hill directly.

How you can access, change, or delete your Personal Information
If at any time you would like to request to review, correct or update your Personal Information, or have the information removed, send an email message to privacypolicy@wavehill.org.

We will respond to your request consistent with applicable law.

In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database, or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase, you may not be able to change or delete the Personal Information provided until after the completion of the transaction).

Third-Party Service Providers and Integrated Third-Party Tools
Wave Hill engages third-party vendors to help us manage our services, process online and offline transactions, better respond to the needs of our customers and enhance our marketing efforts. Our vendors are required to maintain the confidentiality of your sensitive personal information to which they are provided access. These services may include links to third-party sites, apps and social media platforms. Clicking on those links may allow third-party sites to collect or share your data. Additionally, you may share information with your friends associated with your social media account, with other users and with your social media account provider. By doing so, you authorize us to facilitate this sharing of information. Our inclusion of a link to a third-party site does not imply Wave Hill’s endorsement or control of the linked site or service. The use of shared information will be governed by the third-party site’s privacy policy and terms of service, and we encourage you to read those privacy policies and terms of service so that you understand how they process information.

This privacy policy does not address, and we are not responsible for, the privacy, information or other practices of any third-parties, including sites to which we link. We are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any personal information you disclose to other organizations through or in connection with Wave Hill. Wave Hill uses analytics tools provided by the social media platforms to help us understand how people interact with its social media presence, to identify trends and to carry out joint promotional activities with those platforms. Wave Hill receives from the social media platforms aggregated statistical information about the performance of Wave Hill posts and promoted content, such as number of views and viewing audience. This data is aggregated and anonymized by the platforms prior to being made available to Wave Hill.

Wave Hill may also use paid advertising and paid content tools provided by the social media platforms to help carry out advertising campaigns on social media platforms and to promote Wave Hill content on these platforms. Wave Hill receives from the social media platforms only aggregated statistical information about interactions with its ads and paid content, such as number of views, number of shares, and so on.

For more information about the purpose and scope of data collection and processing in connection with integrated third-party tools and social sharing features, or use of the social media platforms, please visit the privacy policies of the respective entities at the following links:

Facebook and Instagram
Twitter
YouTube and Google
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Cookies and Pixel Tags
Cookies are small data files that are automatically sent to your browser from a Web server and stored on your computer’s hard drive. Cookies enable us to personalize your experience and to remember what items are in your shopping cart. Pixel tags are tiny graphical images embedded in emails or webpages. We use pixel tags to determine what parts of a website a visitor has viewed, or whether an email was successfully opened. These technologies are used to gather information to analyze traffic, to improve our content and navigation, to enhance our marketing efforts, to personalize your experience and to provide online and/or offline advertising tailored to your interests based on your online behavior. If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting particular cookie (or cookies) from a particular website.

You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept cookies, you may experience some inconvenience and some features of our website may not function as a result.

Analytics
Wave Hill also works with third-party analytics and marketing partners who use technologies such as cookies and pixel tags on our behalf. We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about the use of our services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to Privacy Policy – Privacy & Terms – Google, and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

Third-Party Payment Service
In order to process financial transactions, we may provide functionality allowing you to make payments to Wave Hill using third-party payment services. When you use such services, your personal information will be collected by such third-party and not by Wave Hill and will be subject to the third-party’s privacy policy, rather than this privacy policy. We have no control over and are not responsible for this third-party’s collection, use, and disclosure of your personal information.

Data Security
Wave Hill takes the protection of your personal information seriously and takes a number of steps to protect your data from unauthorized access, use, or disclosure.  We protect your information using technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. Some of our safeguards include firewalls, data encryption, physical access controls, and administrative informational controls.  When you transmit highly sensitive information (such as a credit card number) through the Website, we encrypt the transmission of that information using the Secure Sockets Layer (SSL) protocol. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us at privacypolicy@wavehill.org.

Your personal information may be stored and processed in any country in which we engage service providers, and by using our services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information.

Privacy Policies of Other Websites
The Wave Hill website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to this Policy
The “Last Updated” legend at the top of this Privacy Policy indicates when this policy was last revised. Wave Hill may revise this privacy policy at any time. Any changes will become effective when we post the revised privacy policy on our website. If we significantly expand our use or sharing of your personal information, we may also notify you of these changes and provide you with the ability to opt out of these new uses. Your use of our services following these changes means that you accept the revised Privacy Policy.

Contact Us
If you have any further questions or concerns regarding Wave Hill’s privacy policy, please contact privacypolicy@wavehill.org.