Membership Coordinator
Helping to further Wave Hill's philanthropic goals
Reporting to the Associate Director of Philanthropy, the Membership Coordinator is responsible for the overall maintenance and growth of Wave Hill’s Membership program. Key duties include renewing existing Members, promoting Membership to new audiences and ensuring Members are positioned to engage long-term with Wave Hill through prompt benefit delivery, regular communications, and events.
How to Apply
Send resume, cover letter and writing sample in a single PDF document. Please state Membership Coordinator in the subject line
Applications will be reviewed on a rolling basis until the position is filled and only those receiving an interview will be contacted.
Job Responsibilities
- Oversee and Optimize Membership Program
- Manage all aspects of member communication, including renewals, promotions, and acknowledgment of transactions.
- Provide a high level of customer service.
- Communicate using various channels to inform and engage members, driving both revenue and long-term commitment to Wave Hill.
- Events - Develop and execute Member events and collaborate interdepartmentally to offer exclusive
- Strategic Development
- Collaborate with Associate Director and Chief Philanthropy Officer to develop a strategy that will enhance the Membership program, upgrade Members to philanthropic levels and reach Membership goals in alignment with Wave Hill’s organizational goals.
- Data Management
- Regularly review and update records in Altru for accuracy.
- Utilize Altru and other data sources to provide regular reports on Membership metrics for use in budgeting, financial planning, and forecasting.
- Process Memberships and other donations within Altru.
- Coordination with Visitor Services Team
- Ensure that Membership sales procedures are followed and participate in training frontline staff.
- Be present at the Members' desk during peak days and special events to assist Members directly.
- Departmental Support
- Assist the department at various philanthropy events and other tasks as needed.
- Assist the department at various philanthropy events and other tasks as needed.
Qualifications
Strong computer, communication and organization skills required. Customer database experience required. Familiarity with Mailchimp or similar email platform preferred. One year of experience with Membership, marketing, sales, or fundraising role preferred.
Salary and Benefits
This is a full-time salary position. The salary is $42,000. Wave Hill’s benefits: are medical, dental, vision insurance; paid time off; Hybrid Work, 401k, pension plan and life insurance.
Schedule
Monday through Friday with occasional work on nights and weekends.
Wave Hill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Wave Hill is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, programs, and activities. To request a reasonable accommodation, contact: humanresources@wavehill.org